Services

Support Plans

For any enterprise solution, access to the latest software and quality technical support are critical components of the overall product. Our support plans are designed to create a partnership between you and our support team that will provide the insight necessary to help you and your business succeed Get personalized technical help from Tech Team Manhattan trained experts whenever you need it and get back to business fast. You get a single point of contact to help diagnose and troubleshoot a wide range of technologies.

Basic Business Hours Plan:

Plan designed for small businesses that do not need daily IT support.

  • 9am-5pm Monday through Friday live phone assistance
  • Phone and e-mail support in English
  • Automatic software upgrade notification
  • One designated customer contact for direct support requests
  • Named Key Contacts - You may designate one named Technical Contacts from your company who may contact Tech Team Manhattan Technical Support for all software/hardware issues
  • Remote diagnostics (initiated with client authorization only)
  • Remote / On-Site Support
  • Minimum Charge / 30 min increments
  • Requires a Network Audit : No
  • Minimum Contract :3 month
  • Pre-purchased hours of support or consulting

 

Extended 24/7 Plan:

  • 24/7 live phone and e-mail support
  • Four designated customer contacts for direct support requests


Extended Plus Plan:

A support plan with a dedicated account manager, scheduled maintenance tasks and monthly reporting

  • 24/7 live phone and e-mail assistance
  • Phone and e-mail support in English
  • Proactive 24/7 Network Monitoring
  • Automatic software upgrade notification
  • Four designated customer contacts for direct support requests
  • Priority queuing of calls and e-mails
  • Remote /On-Site Support
  • Monthly Management Report
  • Service Level Agreement
  • Minimum Charge / 30 min increments
  • Requires a Network Audit : Yes
  • Minimum Contract :6 month
  • Fixed Maintenance fee + Variable Ad-hoc fee


Premium Plan:

After-hours critical issue pager support for severity 1 and severity 2 issues is available all days of the week (including Holidays)

  • 24/7 live phone and e-mail support
  • Phone and e-mail support in English
  • 24/7 Network Monitoring Access / Alert notifications
  • Automatic software upgrade notification
  • Eight designated customer contacts for direct support requests
  • Priority queuing of calls and e-mails
  • Proactive 24/7 network monitoring
  • Proactive 24/7 servers monitoring
  • Proactive 24/7 services monitoring
  • Designated technical account manager
  • Early access to beta software releases
  • Remote / On-Site Support
  • Dedicated Engineer
  • Monthly Management Report
  • Service Level Agreement
  • Minimum Charge / 30 min increments
  • Requires a Network Audit : Yes
  • Minimum Contract :12 months
  • Fixed maintenance and support fee


We are committed to working with you to identify the support solution that best fits your business need!


Rules and conditions of service: Tech Team Manhattan support plans include technical supports for network terminals, servers and communication devices. Additionally, technical support for specific software products is limited to providing answers to common usage questions, workarounds for known issues, and 1st level troubleshooting only. All plans are typically priced on an annual basis. Customer will ensure that only its "Designated Contacts" contact Tech Team Manhattan, and we will provide support for Customer only to and through Customer's Designated Contacts, provided that Customer may replace any of its Designated Contacts by written notice to Tech Team Manhattan. Subject to the Agreement, these Services will commence as specified in the Order Form and continue through the applicable plan year. Either party may terminate the plan upon written notice if the other party materially breaches this Agreement and fails to correct the breach within thirty days following written notice specifying the breach. Either party may terminate the plan without cause effective at any time upon thirty days prior written notice to the other party, provided that, if Tech Team Manhattan so terminates without cause during a plan year for which Customer has prepaid the fee, then Tech Team Manhattan shall refund to Customer a pro rata portion of the fee for the unused portion of that plan year. Upon termination or expiration of the plan: (i) Customer and its users will cease all use of and access to the support; and (ii) each party will return and make no further use of the other party's confidential information and any materials belonging to the other party. The plan will continue from year to year subject to mutually acceptable price adjustments, unless Tech Team Manhattan does not bill for the next plan year or Customer fails to pay for the next plan year within thirty days after invoicing. A PLAN IS NOT A WARRANTY.

Call us today for a free quote

  • Sales manager
    (866) 370-8994 option 3
  • New York Office
    415 Madison Ave.
    13th Floor
    New York, NY 10017